IDC Careers- Sales Consultant


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Position: Sales Consultant
Reports to:
Store Manager
Status: Hourly, Non- Exempt

General Definition of Work:

The Sales Consultant ensures an exceptional guest experience and drives profitability through daily performance goals. In this role, the Sales Consultant will actively approach potential clients, providing valuable advice and assistance to help hesitant customers make informed purchasing decisions. Their responsibilities include closing sales, preventing store thefts, and promptly reporting any issues or concerns to upper management. With their expertise and dedication to customer satisfaction, the Sales Consultant is vital in maximizing profitability and delivering an outstanding shopping experience.The sales associate is the first and last person our customers interact with during their experience in our store. This is a pivotal role for International Diamond Center as the sales associate sets the mood at the store.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essenhal function  satisfactorily with or without a reasonable accommodation. The requirement listed below are representative of the knowledge, skill, and/or ability required.

• Process sales invoices, repair invoices, customer layaway, and special orders.
• Follow up on repair invoices for vendor pricing, customer pricing, and delivery dates.
• Coordinate customer pick-up of repairs, special orders, and layaways.
• Assist in the resolution of customer issues as they arise.
• Interact with the customers and team members on the showroom floor.
• Prepare and process customer credit applications.
• Keep the showroom presentable at all times.
• Assist with complimentary jewelry cleaning and gift wrapping the merchandise upon client's request.
• Assist with answering the phones at the store.
• Maintain a customer log for follow-up on future sales, birthdays, and anniversaries.
• Stocking inventory in cases when the store receives new merchandise.
• Set up display cases every morning and break them down at night, ensuring all merchandise is secured.
• Provide other related duties as assigned or requested.
• Special projects assigned as needed.


• Must have a valid driver’s license
• Must pass a background check
• Must pass a drug screen

May 2, 2024

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